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Let’s Stay Connected

At NoraLoom, we know how important it is to receive exactly what you envisioned when ordering a personalized gift. That’s why we’ve built a support service that is responsive, knowledgeable, and ready to help you with anything from order details to after-delivery questions.

How We Can Help You

  • Pre-Order Inquiries: Unsure about sizing, finish, or personalization options? Reach out to us and we’ll guide you before you place your order.

  • Order Adjustments: Need to check order progress or update personalization details? Contact us quickly so we can make changes while your item is in production.

  • Shipping & Tracking: Want to know how long delivery will take or where your package is? We’ll provide real-time updates and tracking details.

  • Post-Delivery Assistance: If your order arrives damaged, defective, or not as expected, let us know within 7 days. We’ll investigate and send a replacement at no extra cost.

  • Returns & Refunds: For clear instructions, see our Refund & Returns Policy, or contact us directly for assistance.

Customer Support Hotline: +1 830-693-1423

Email Support: support@noraloom.com
We respond to all emails within 24 business hours.

Business Address: 11265 E Alameda Ave, Apt 2, Aurora, CO 80012, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.

Support Hours:

  • Monday – Saturday: 8:30 am – 7:00 pm (EST)

  • Sunday: 10:00 am – 2:30 pm (EST)
    Messages received outside these hours will be answered the next business day.

Helpful Contact Guidelines

  • Always provide your order number and a detailed explanation of your concern to speed up resolution.

  • For personalization changes, contact us within 12 hours after placing your order.

  • If the matter is time-sensitive (e.g., delivery issues, incorrect personalization), call us during business hours for immediate attention.

Our Service Commitment

  • Human Support: Every email and call is answered personally—never by bots or automated replies.

  • Transparency: We keep our descriptions, photos, and pricing current and accurate.

  • Dependability: We are upfront about timelines and processes so you know exactly what to expect.

✨ At NoraLoom, excellent service is part of the gift. We’re here to support you with the same care and dedication that goes into crafting your personalized keepsake.

We’re Here to Help – Contact NoraLoom